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Log a Helpdesk Task

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Task Priorities

Priority 1 ( P1 )

Critical: Issues that require immediate attention and resolution within a matter of hours. Examples: Fire, Gas Leaks, Power Outages, Major Water Leaks, Serious Security Incidents.

Priority 2 ( P2 )

High: Issues that require prompt attention and resolution within a day or two. Examples: HVAC failure, Critical Equipment Failure, Major Plumbing Issues, Damage to Property, Security Incidents.

Priority 3 ( P3 )

Medium-High: Issues that require attention and resolution within a few days. Examples: Minor Equipment Failures, Minor Plumbing Issues, Minor Damage to Property, Comfort Issues.

Priority 4 ( P4 )

Medium-Low: Issues that are not urgent but require attention and resolution within a few weeks. Examples: Minor Repairs and Replacements, Minor adjustment to systems, Issues Not Impacting Comfort.

Priority 5 ( P5 )

Low: Issues that are not urgent and can be resolved within a few months. Examples: Minor Cosmetic Repairs or Upgrades, Minor Equipment Upgrades, Minor System Upgrades.

Priority 6 ( P6 )

Planning: Issues that require planning and scheduling for future resolution. Examples: Major Upgrades and Enhancements, Major Repairs or Replacements, Long Term Projects.

Escalator Issues

cleaning

Ventilation Issues

security
maintenance

Maintenance Issues

grounds maintenance

Grounds Issues

Our Location

Ealing Broadway, Ealing,

London W5 5JY

Working Hours

Mon - Sat  08:00 - 18:00

Sunday 11:00 - 17:00

Zero waste

Nothing goes to landfill

Renewable Power

100% electricity from renewable sources


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