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Critical: Issues that require immediate attention and resolution within a matter of hours. Examples: Fire, Gas Leaks, Power Outages, Major Water Leaks, Serious Security Incidents.
High: Issues that require prompt attention and resolution within a day or two. Examples: HVAC failure, Critical Equipment Failure, Major Plumbing Issues, Damage to Property, Security Incidents.
Medium-High: Issues that require attention and resolution within a few days. Examples: Minor Equipment Failures, Minor Plumbing Issues, Minor Damage to Property, Comfort Issues.
Medium-Low: Issues that are not urgent but require attention and resolution within a few weeks. Examples: Minor Repairs and Replacements, Minor adjustment to systems, Issues Not Impacting Comfort.
Low: Issues that are not urgent and can be resolved within a few months. Examples: Minor Cosmetic Repairs or Upgrades, Minor Equipment Upgrades, Minor System Upgrades.
Planning: Issues that require planning and scheduling for future resolution. Examples: Major Upgrades and Enhancements, Major Repairs or Replacements, Long Term Projects.
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